The D2L SOAP API which the Dashboard uses does not permit this. One or more of the quizzes has an IP restrictions. These are required (along with the relevant instructor permissions for them) for the Dashboard to load.ĥ. Self-assessments or surveys turned off in the specific course. Please refer to the LockDown Browser Administrator Guide, under the section "Instructor Roles and Permissions for IMS Configuration."Ĥ. The Instructor has invalid role permissions. Invalid or special characters in quiz titles (such as colon, hash, ampersand, etc.)ģ. Here is a KB article that deals with a related symptom of this: Ģ.
There may be an empty or corrupted value in the default "Submissions" message. If the LockDown Browser Dashboard is successfully loading for many courses, but failing for one, the following are possible causes:ġ. In such a scenario, you need to ensure that the actual installation of LockDown Browser on your computer directs you to the institution that is using auto-launch. This is rare, but can occur when students need to use LockDown Browser to logon to more than one institution.
#LOCK DOWN BROWSER OEM WINDOWS#
Example: Ĥ) For Windows users, it's possible that you might have multiple LockDown Browser shortcuts present, each with different institution ID's. If such a redirect is occurring, your Respondus server profile should have the actual Schoology URL that includes your institution's name. All extra LockDown Browser apps need to be moved to the trash, and then the trash should be emptied.ģ) For Schoology, if you have specified a URL of "" for your Respondus server profile, you need to ensure that a logon via that URL doesn't redirect.
You can only have one for auto-launch to work. You'll want to ensure that your server profile is set to "No" for the setting "Hide this server from LDB."Ģ) If you have multiple LockDown Browser "apps" installed on your Mac. This error can occur for "auto-launch" environments (D2L, Schoology) when any of the following are true:ġ) Your Respondus server profile is hidden. If allowed by the instructor, there is also LockDown Browser for iPad. If the deadline for an exam is near, we suggest locating another computer, Windows or Mac, with LockDown Browser. One suggestion is to use the computer or a different computer on another network such as an Internet Café or community library. the ISP is preventing or restricting access to the Respondus servers (*., *.) or the school's LMS server. If the student is sure the correct navigation path is being followed, and the error still occurs, then the cause is likely related to one of the following: It's important for students to only access the exam by first navigating to the course and then going to the appropriate test area or content area within the course.
The error can be caused by accessing the exam through a "reminder" entry in a toolbar or dashboard outside the course such as the "You have quizzes that are due" in the LMS home page. Please notify your instructor that they need to access the LockDown browser dashboard to fix this problem., it indicates the browser cannot retrieve the settings for the LockDown Browser-required exam. When an individual student reports the warning message There is a problem with the setting for this exam.
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