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#Stand alone messanger option zendesk pricing software#
#Stand alone messanger option zendesk pricing professional#

Collect contact information with pre-chat forms.

Reach out to a customer with a chat to guide them to the checkout process (if you pay extra for Sunshine Conversations).

Once you have figured out which solution is right for you (and navigated some nickel-and-diming), Zendesk allows you to add chat to your website and talk with customers across messaging apps in real-time: In other words, it doesn’t centralize messages from Facebook Messenger, WhatsApp, or other messaging apps. Zendesk Live Chat, on the other hand, is a legacy product that only lets you have conversations on the website. However, centralized chat is only available through their Messaging app, a separate tool that connects to Zendesk’s Agent Workspace, which involves some additional billing to set up. The tool centralizes all of these conversations so the agent can quickly switch channels. Zendesk Messaging is a larger app that, on top of live chat on your website, lets you have conversations on messaging apps like Facebook Messenger and WhatsApp. Zendesk has two types of live chat: Zendesk Live Chat (legacy) and Zendesk Messaging. Let’s zoom in on a few features for your customer support needs.

View the activity log and the name of the agent handling it.

Support conditional and custom ticket fields.

Centralize tickets from disconnected channels into one place.

Convert phone, chat, email, and social media requests into tickets.

In that time, they have built tons of features onto their ticketing system: Some people call Zendesk “the godfather of helpdesk tools” because they have been around for a long time.

#Stand alone messanger option zendesk pricing professional#

Certain features are only available for Suite customers and Professional or Enterprise level customers, so double check before you sign a contract. Each of the pricing tiers and packages has its own collection of products and services, which can get confusing.īelow, we highlight some of the main customer service features Zendesk offers. You can choose three Zendesk Support plans, three Zendesk Sell plans, and five Zendesk Suite plans - a total of eleven pricing tiers and packages.

Zendesk recently streamlined its product offerings, combining them into three separate tiers, each with its own pricing structure. It offers an enormous array of tools, including a helpdesk, email marketing, live chat, sales, employee engagement, and customer engagement software. Zendesk is one of the oldest cloud-based customer service platforms sold on a software-as-a-service (SaaS) model. What is Zendesk and what does Zendesk do? For others, it may indicate a lack of focus and specialization.Īs you choose a customer service platform for your business, take a closer look at Zendesk, its features and functions, and whether it will create the best customer experience for your business (at the best price).

Zendesk makes tools for every industry, from healthcare to governmentįor some customers, the sheer size and scale of Zendesk could be hugely appealing.Zendesk markets to businesses of all sizes, from small and medium businesses to huge enterprise businesses.

#Stand alone messanger option zendesk pricing software#

Zendesk makes software for everything from sales to customer relationship management and employee experience.It’s usually evaluated against Freshdesk, Gorgias, Help Scout, and other ticketing systems (also called helpdesks).īut, is it the right customer service tool for you? The answer depends largely on your type and size of business: You may know Zendesk as the first (and the biggest) customer service software.